NOTICE OF PRIVACY

In compliance with the Federal Law of Data Protection in Possession of Individuals, below please find out integral privacy notice:
NAVIERA CARGA MAS POR MENOS, S.A. DE C.V., better known as ULTRAMAR CARGA, with address at AVENIDA JÓSE LÓPEZ PORTILLO street, Local 29 Mz 5 L6, CANCUN city, Benito Juárez municipality or delegation, c.p. 77500, in the state of QUINTANA ROO, MEXICO, and internet portal www.ultramarcarga.com, is responsible for the use and protection of your personal data, and in this regard we inform you of the following:

Purpose of personal data collection.The personal data that we collect from you will be used for the following purposes that are necessary for the service you request: (1) Identification; (2) contact; (3) content of your comments, of public access, that you make about Ultramar Carga on social networks; (4) information regarding your trip and contracted services.
Personal data is collected for the following primary and secondary purposes:

PRIMARY

Purposes that originate and are necessary for the contractual relationship between you and Ultramar Carga:
Identify and contact you.
Provide you with the information you request, make quotes, reservations, purchases, cancellations, changes, and ticket collection.
Marine transport
Ensure safety on our trips
Notify you of your trip details
Provide you with the benefits offered by Ultramar Carga
Prevention, investigation and attention to fraudulent activities and / or any other type of criminal activity.
Issue the corresponding tax receipts for the payment of the contracted services.
Attend advisories and consultancies through chat and/or any other means.Address clarifications, comments and complaints regarding your trip, as well as take into account the opinions that you send us or publish on social networks about Ultramar Carga.
Try to provide you with a quality telephone service, for which we can record the calls answered.
Sale of additional services.
Report incidents and passenger accidents that might occur.
Attend to emergency situations, acts of God or force majeure, and inform the competent authorities.
Follow up, and make the payment that may be applicable derived from claims, compensation, discounts or refunds.
Loyalty program registration and service.
Regulatory and / or contractual compliance.

SECONDARY

Different purposes and that do not give rise to the legal relationship between you and Ultramar Carga, but are of the utmost importance to provide you with a better service and achieve our legitimate commercial interests:
Surveys, evaluation and monitoring of the maritime transport services provided.
Contact him to know his opinion and experience of the trip made.
Inform and/or offer you our own or third parties’ products, services and promotions.
Marketing, advertising, commercial prospecting and profiling.
Strengthening of our brands, being able to select and use comments that you post on social networks in relation to Ultramar Carga.
Enable you to participate in contests and / or raffles that we organize.

Non-acceptance of personal data processing for secondary purposes.

In the event that you do not want your personal data to be processed for all or some of the secondary purposes above, you may not grant your consent as of such time, by contacting the email: servicioalcliente@ultramarcarga.com.

Transfer of personal data.

In order to comply with the primary purposes set forth in item 4 (four) hereof, personal data may be transferred to the following individuals or entities, without legally requiring their consent in terms of Article 37 of the Federal Law of Protection of Personal Data in Possession of Individuals:
International companies with which we have a code sharing and/or which are part of the Sky Team alliance or any other international organization, in order to provide you with the hired air transportation and grant you benefits.
Authorities, in order to comply with the corresponding legal provisions, as well as to clarify incidents, exercise any right, treat sanitary situations, attend to emergencies or force majeure.
Companies that are part of Grupo Ultramar, operating under our same internal processes and policies, in order to provide you with a better service and comply with our internal regulations.
Likewise, such identification and contact personal data may be transferred to the following entities, in which case we do require consent thereof:
Commercial companies, for commercial prospection and sale of products or services of our own or such companies
Promotion, marketing and advertising companies in order to conduct studies, market surveys, advertise and inform you of travel, destination and tickets promotions.
Companies with tourist activities, in order to promote their hosting and dissemination services in national and international destinations.
Internet users who access the official channels of Ultramar Carga on Facebook, Twitter, Instagram, LinkedIn, YouTube, and any Social Network, with the purpose of advertising and strengthening our brands. We may share the information you have published on social networks to which Ultramar Carga has access.
If you do not express your denial for us to make this transfer(s), we will deem your consent granted. You may express denial as of this time by sending an e-mail to our privacy officer, who will inform you of the procedure to be followed in order that you exercise your right.

ARCO rights.

In terms of the applicable regulation, you have the right to know what personal data we have, what it is used for and the conditions of use thereof (Acces). Likewise, it is your right to request correction of your personal information in the event that it is not updated or it is inaccurate or incomplete (Rectification); that we delete it from our records or data bases when you consider that it is not being used properly (Cancellation); as well as to oppose to the use of your personal data for specific purposes (Objection). These rights are known as ARCO rights.
To exercise any of the ARCO rights, you must submit the respective request through the following means: to the email servicioalcliente@ultramarcarga.com or by phone 998 302 9244To know the procedure and requirements for the exercise of ARCO rights, we put at your disposal the following means: by email servicioalcliente@ultramarcarga.com or by phone 998 302 9244
The contact details of the person or department of personal data, which is in charge of processing the ARCO rights requests, are the following:a) Name of the person or department of personal data: Department of T.I.b) Address: AVENIDA JÓSE LÓPEZ PORTILLO, Local 29 Mz 5 L6, city CANCUN, municipality or Benito Juárez delegation, c.p. 77500, in the entity of QUINTANA ROO, country MEXICO,c) Email: servicioalcliente@ultramarcarga.comd) Telephone number: 998 302 9244

Use of cookies and web beacons.

We hereby inform you that we have electronic technologies (cookies and web beacons), which allow us to collect your data electronically and simultaneously at the time you contact us through our website: www.ultramarcarga.com
We collect the following data:
Information on your type of browser.
Information of the hour and period that you remained in our webpage.
Sections visited in our website.
Information on the websites you visited prior to visiting our website
Information on the pages visited after visiting our website
Your IP address.
We use this data for the following secondary purposes to:
Send information to your e-mail relating our services
Send advertising relating to your likes and preferences.
Send you the information on our discounts, packages and promotions.
Offer you new products, destinations and services based on your preferences.

 Amendments to this privacy notice.

This privacy notice may undergo modifications, changes or updates derived from new Legal requirements; of our own needs for the products or services we offer; of our privacy practices; Changes in our business model, or other causes.We will keep you informed about the changes that this privacy notice may undergo, through: the website www.ultramarcarga.com.

Last update dateJuly 21, 2020