EMBARKING AND DISEMBARKING POLICIES
The vehicle must be presented one hour before the stipulated time of the trip.
Please confirm the schedules in advance, since due to meteorological phenomena such as winds, sea conditionsand for the safety of passengers and goods, they may change without prior notice.
Due to the applicable maritime regulations, in the established schedules for sensitive cargo (fuel, explosive materials, gas, etc.) the crossing of passengers in family and cargo cars isrestricted. Only the driver of the vehicle can board.
The operator must remain in his vehicle at all times prior the boarding maneuver is carried out, otherwise, he may lose his place at that crossing.
We ask that you have your boarding slip at hand.
All passengers must follow the instructions of the ground traffic personnel, and the crew when they are on board the ship.
It is very important to verify that when parked on board, the handbrake is set and the gear lever is in 1st or P.
No driver or passenger should remain on board the vehicles. They must proceed to the passenger lounge.
Please proceed to the ticket booth in the boarding area to make your payment.
Pets must travel in the external areas of the boat specially designated for this, always wearing a leash and under the supervision of their owners at all times.
In the event of an accident with your vehicle, remain calm and follow the instructions of the crew.
Accidents related to the driving of vehicles and where one or more of them are involved, will be the responsibility of the drivers themselves and the company will not be responsible.
The transportation of materials, cargo and personal objects is subject to the reviews of the Federal Police, the Mexican Navy, Customs Authorities and SEDENA.
Always ask for and keep your proof of payment, as it is your insurance, both for passenger and vehicle.